Merton Flower Delivery Online: Terms & Conditions

Terms & Conditions for Flower Delivery Merton

Introduction

These Terms & Conditions govern the use of the online flower delivery service provided by Flower Delivery Merton. By placing an order through our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase. These Terms & Conditions are applicable to all orders placed for delivery in Merton and the surrounding areas.

Order Process

To place an order for flower delivery via our online service, customers are required to select the desired floral product(s), specify delivery details, and proceed through the secure checkout process. Customers must provide accurate recipient and delivery information. Orders may be made for same-day or future delivery, subject to cut-off times and delivery area coverage.

Upon confirmation of your order, you will receive an order summary and reference number. Please retain this information for future correspondence. We reserve the right to refuse any order prior to acceptance, in which case you will be informed and the payment, if taken, will be fully refunded.

Product Availability and Substitution Policy

All products are subject to availability. In circumstances where certain flowers or products are unavailable, we reserve the right to substitute with similar items of equal or greater value and quality. We will make reasonable efforts to retain the ‘look and feel’ of the selected arrangement. Where substantial substitutions are necessary, we will endeavor to contact you for approval, unless a timely delivery would be compromised.

Payments

Payment for orders can be made using the accepted methods shown at checkout. All prices shown on the website are in GBP and include VAT where applicable. The full price is payable at the time the order is placed. We use secure payment processing to protect your financial information. Orders will not be processed or dispatched until full payment has been received and cleared.

We do not store your payment card details. All payment transactions are processed securely by our third-party payment providers.

Delivery Policy

Flower Delivery Merton provides delivery services throughout Merton and surrounding areas. Delivery dates and times are specified at the point of order, and every effort is made to deliver on your requested date. However, delivery times are estimates and cannot be guaranteed.

If the recipient is not available at the specified address, our courier will follow standard procedures, which may include leaving the arrangement with a neighbour, leaving in a safe place, or attempting redelivery. In such cases, a delivery card may be left to notify the recipient.

We will not be responsible for failed deliveries where incorrect or incomplete information has been provided, or where the recipient refuses or is unable to accept delivery.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations can only be made prior to the order leaving our premises and before floral production has commenced. For cancellations or amendments requested within 24 hours of the scheduled delivery time, we may not be able to accommodate the request, especially for same-day orders.

If your cancellation request is accepted, we will arrange a full refund. For amendments to orders, where possible, we will inform you of any changes to costs or delivery schedules that may arise.

Returns and Refund Policy

If you are not satisfied with the quality of the flower arrangement delivered, please notify us within 24 hours of delivery. You may be required to provide photographic evidence of the issue for us to assess the complaint. Where a valid complaint is found, we will offer a replacement, alternative arrangement, or refund at our discretion. Please note that, due to the perishable nature of flowers, returns may not always be possible.

Refunds will be made via the original payment method. The time taken to process a refund may vary depending on your card issuer or bank.

Liability

Flower Delivery Merton does not accept liability for late delivery where the cause is beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, or delivery route disruptions. Our total liability for any claim howsoever arising shall not exceed the price paid by you for the specific items in question.

We cannot accept responsibility for any consequential loss, loss of profits, business interruption, or indirect damages incurred in relation to your order. Nothing in these terms excludes our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

Personal Information and Data Protection

We value your privacy and handle all personal information in accordance with the UK’s Data Protection Act and related legislation. Information required to process your order will only be used for order fulfilment, customer service, legal compliance, or where you have expressly given consent for marketing purposes.

You are responsible for ensuring that the recipient is happy for their delivery details to be given to us for fulfilment of the service. All queries regarding data protection or requests for access to your personal information should be submitted in accordance with our Privacy Policy.

Promotions and Voucher Codes

We may, from time to time, offer discounts or promotions through voucher codes. Such codes are subject to validity periods and specific terms of use, which will be detailed by us at the time of promotion. Codes must be entered at checkout and cannot be applied retrospectively. Only one voucher code may be used per order unless otherwise stated.

Customer Obligations

By placing an order with Flower Delivery Merton, you confirm that you are at least 18 years of age and capable of entering into binding contracts. You warrant that all information provided is accurate and complete to the best of your knowledge.

It is your responsibility to ensure that any recipients are available to receive the delivery, that delivery addresses are correct, and that access to the delivery address is available during the delivery window.

Intellectual Property

All content on our website, including photographs, product descriptions, and design, are the intellectual property of Flower Delivery Merton or its suppliers. No part of the site may be copied, reproduced, or used for commercial purposes without express written consent.

Website Access and Availability

We make every effort to ensure our website is available at all times. However, we reserve the right to restrict or suspend access for maintenance, updates, or technical reasons. We do not guarantee that functions or content contained on the website will be error-free or uninterrupted.

Amendments to Terms & Conditions

Flower Delivery Merton reserves the right to change these Terms & Conditions from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes have been made constitutes your acceptance of those changes. Please review these terms regularly.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Severability

If any provision or part-provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.

Contact Information

If you have any questions regarding these Terms & Conditions or require information concerning any aspect of your order or our services, please refer to our website for details of how to get in touch. Our customer service team is on hand to help with queries related to flower delivery in Merton and the surrounding areas.

Applicability of Terms

These Terms & Conditions apply to all customers making use of the online flower delivery service within Merton and its neighbouring locations. By placing an order, you acknowledge and agree to these terms in their entirety.

Thank you for choosing Flower Delivery Merton for your flower gifting and delivery needs.