Fresh Flowers Guarantee & Returns Policy

Our Promise: Fresh Flowers Guarantee in Merton

At Flower Delivery Merton, our commitment to exceptional quality is at the heart of what we do. As a trusted local Merton florist, we’re proud to serve our neighbouring households and businesses with beautiful, fresh flower arrangements. We guarantee that every bouquet leaving our shop meets the highest standards of freshness and beauty, giving you confidence with every order.

Damaged or Defective Flowers on Arrival

We take great care in packing and delivering our flowers, but understand that on rare occasions, items may arrive damaged or not up to our high standards. If your flowers or gifts arrive damaged or wilted, please notify us on the same day you receive your delivery. To help us quickly resolve the issue, we may ask for a clear photograph of the item as it arrived. This helps us investigate the situation and prevent similar issues in the future.

Freshness Window: Our Guarantee

Your satisfaction with the freshness and quality of our flowers is important to us. We guarantee our flowers will arrive fresh and last at least 5 days when cared for according to our guidance. Should your flowers show significant signs of wilting or poor condition within this five-day window (and provided our care instructions have been followed), please contact us as soon as possible. This allows us to assess the situation and provide a suitable solution.

Refunds and Replacements: Hassle-free Solutions

If you receive an order that does not meet your expectations due to freshness or quality concerns, we offer two options: a full refund or a replacement bouquet, depending on your preference and the circumstances. Our team will assess each case promptly, aiming to resolve your concern within two working days. Refunds are processed back to your original payment method, while replacement flowers will be delivered to your specified address in Merton at the earliest opportunity.

How to Lodge a Complaint

Your feedback is vital in helping us maintain our high standards. If you have a complaint, whether it’s about our products or our service, we ask that you contact us within 7 days of your order being delivered. Our dedicated team will thoroughly review your case and keep you updated throughout the process. All complaints are treated professionally and confidentially, with the aim of reaching a fair and positive outcome.

Why Choose Flower Delivery Merton?

As a leading local florist in Merton, we value loyalty, quality, and customer care above all else. We are proud to serve both residential and commercial customers throughout Merton and the surrounding areas. Every order is handled with personal attention and delivered by people who care about our local reputation and your complete satisfaction.

Our Customer Service Commitment

Your experience means everything to us. Should you ever have concerns or require assistance regarding returns, refunds, or any other issue, please reach out to our team as soon as possible. We look forward to helping every customer enjoy the beauty and freshness of our flowers, and firmly stand by our promises as your trusted Merton florist.